📄️ About Ananta Cloud Support Centre
Ananta Cloud Support Centre is the non-technical (commercial and support) dashboard that you can use to view and manage all the non-technical aspects of an Ananta Cloud account. You can access the Cloud Support Centre by clicking on any item in Top-Right User Menu on the help/support icon in the header, or click the Header > Click the Wallet Icon.
📄️ Organisation/Account Profile
Using the Profile section, you can manage your organisation account profile on Ananta Cloud. The profile management section can be accessed from Account Centre from the top helper bar by clicking on the organisation. Account profiles include the following:
📄️ Team and Child User Management
Team members or child users can be onboarded using the TEAM section from the account centre. Ananta Cloud allows you to add billing, technical, or other admin users who can log in to your account and perform operations.
📄️ Subscriptions and Services
A subscription is a record that gets created whenever a new resource is purchased or a service is activated. In other words, a subscription is a financial ‘agreement’ that links the item that has been purchased, its value, and its renewal frequency.
📄️ Unbilled Charges
All subscriptions incur prorated charges during an account’s billing cycle. These incurred charges are also known as unbilled charges and can be accessed from the Billing > Unbilled Charges section on the main navigation panel.
📄️ Invoices and Credit Notes
Invoices are generated at the end of each billing cycle for the services consumed during the billing cycle.
📄️ Making Payment Against a Proforma Invoice
This section covers the steps for making a payment against a Proforma Invoice, which is a preliminary invoice issued before the final invoice and is typically used to facilitate advance payments for added services.
📄️ Wallet and Transactions
This section lists the steps to make payments against Invoices and Proforma Invoices, along with the option to add funds to your wallet.
📄️ Payments
You can make payments using both online and offline modes. However, we recommend using the online mode because it is the fastest, safest, and most convenient option. It enables instant transactions, secure processing, and easy tracking of payment history. By using the online payment methods such as netbanking, credit/debit cards, or UPI, you can complete your payment in just a few clicks without the delays associated with offline methods like bank transfer/challan.
📄️ Support and Tickets
NGC provides support according to the terms and conditions defined in the Service Level Agreement. You can use the Support & Ticket section to create, track, and manage your tickets. You can raise tickets for incidents, service requests, or change requests and communicate directly with the assigned support agent.
📄️ Standard Agreements
Standard agreements and documents are available on the Ananta Cloud Console Account Centre. Whenever any of these documents is amended or updated, you will be prompted to accept the modified documents on your next login.
📄️ Activity Logs
The Activity Logs section provides you with a detailed record of actions performed within the cloud environment. To improve usability, enhanced filtering options have been implemented.